1. COS 2 Help
2. Irregularities

Change customer for single AWB

In case when want to change an assigned agent of a single AWB, you can do that just by going to the tab called “Addresses” in the Booking Mask. There you simply change the Billing Address just by clicking the look-up-arrow or pushing the F6-key in the field “Bill-to No.” and selec another customer from the list.

You can do that only for AWBs which are either in the: “to confirm”, “confirmed”, “booked” or “flown”-status.

If an AWB is already in the “pre invoiced (incoiced to None)”-status, you need to set it back to “flown” first.

If you want to change the agent of several AWBs in a certain serie, you rather do that in the AWB-stock-function (see point: 7.4. Change Agent/Dept.)

Send multiple Irregularity Mssgs for several AWBs

In the Dispo Overview you have the option to send short Irregularity messages for multiple AWBs with a free text-field of max. 200 characters. By this function you can send out a quick Irregularity-Info-Message for each AWB and client with just one click!

Upon sending out these messages, the system keeps the respective records about that Irregularity-Message in the Irregularty-Handling table as well as in the AWB Activity Log for each AWB.

Irregularity Remarks, Overview and Reporting

By keeping remarks consistenly of all your operational discrepancies and irregularities in each AWB, you can improve your service and you benefit of more performance indicators.

Keep and share information of past and current discrepancies like misshandlings, missroutings by agents, handling agents and airlines etc. and inform clients quicker about irregularities by using the direct-message function.

Have a control on your open/pending issues (f.e. pending preliminary claims, Non-Deliveries at final destinations etc.

Establish a “performance”-report which can be used as KPI’s towards your customers, your trucking-, handling- and airline partners but also as an internal KPI-tool of your own performance-quality. This can easily been seen, as you can generate the Irregularities report.

In the Irregularity Overview you can see the all Irregularity records of all your AWBs listed and you can filter and modify them however you want.

By running the Irregularities’ report you can get a variety of infos such as for example:

• Check Non-Deliveries at final destination which are currently all open and/or closed
• Check Preliminary Claims which are currently open and/or closed
• Check any other kind of Handling Irregularities such as Late-Deliveries, DG-Check Negatives, Offloads, Misshandled and Missrouted shipments
• Check service quality performance of:

1. Your partner-Airlines (or GHA, Truckers etc.)
2. Yourself which you have achieved with all or one certain Airline towards a specific Agent/customer

You can use the Excel-Version of this report to do some more statistics. You can put for example the amounts of certain Irregularity-AWBs in relation to the total amount of shipments in a certain period. Like that you can get a picture on your flown-as-booked-preformance and use it either for a sales argument towards the customer or a negotiation-/explanation-argument towards the carrier.

Create Part-Shipments

Create a simple Part-Shipment splitting a shipment onto another flight:

 

Create a Part-Shipment splitting a shipment onto several flights, routing it via another transit-point:

Rebook multiple AWBs to another flight

In the Dispo Overview you can rebook multiple AWBS from one flight to another. This only works for AWBs which are either in the “Booked” or “Flown” status.

If the rebooked AWBs contains AWBs with consecutive flight-legs and the date of departure of the new flight is on a later date, the system will automatically recalculate/change these consecutive flight-legs and reminds the user accordingly, in order to rebook and/or modify also these flight-legs manually.

For any AWB which is subject to such a rebooking, the system will keep respective records.