By keeping remarks consistenly of all your operational discrepancies and irregularities in each AWB, you can improve your service and you benefit of more performance indicators.
Keep and share information of past and current discrepancies like misshandlings, missroutings by agents, handling agents and airlines etc. and inform clients quicker about irregularities by using the direct-message function.
Have a control on your open/pending issues (f.e. pending preliminary claims, Non-Deliveries at final destinations etc.
Establish a “performance”-report which can be used as KPI’s towards your customers, your trucking-, handling- and airline partners but also as an internal KPI-tool of your own performance-quality. This can easily been seen, as you can generate the Irregularities report.
In the Irregularity Overview you can see the all Irregularity records of all your AWBs listed and you can filter and modify them however you want.
By running the Irregularities’ report you can get a variety of infos such as for example:
You can use the Excel-Version of this report to do some more statistics. You can put for example the amounts of certain Irregularity-AWBs in relation to the total amount of shipments in a certain period. Like that you can get a picture on your flown-as-booked-preformance and use it either for a sales argument towards the customer or a negotiation-/explanation-argument towards the carrier.